FAQ

1. What type of jewellery does Golden Elegance offer?

Golden Elegance offers a wide range of high-quality and eye-catching jewellery pieces. From vibrant Gold Red Chilli Earrings to elegant Minimalist Cross Gold Necklace, our store provides unique and stylish accessories to elevate your everyday style.

2. How can I contact Golden Elegance Jewellery?

You can contact Golden Elegance Jewellery by sending an email to goldenelegance.jewellery@gmail.com. We are here to assist you with any questions or concerns you may have.

3. What is the return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

4. How do I start a return?

To start a return, please contact us at goldenelegance.jewellery@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

5. What if my item is damaged or defective?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. Please note we unfortunately DO NOT exchange/refund customised jewellery pieces. 

7. What if I haven't received my order?

Oh no, it seems like your order has gone on an unexpected adventure! Don't worry, we'll help you track it down faster than a cheetah chasing its prey.

First things first, let's double-check a few things. Have you checked your mailbox? Sometimes our packages like to play hide-and-seek in there. If it's not there, take a look around your doorstep or any secret hiding spots your delivery person might have left it. (They can get pretty creative!)

If you still can't find your order, it's time to put on our detective hats. Grab your order number (if you have it) and contact our super sleuth team at goldenelegance.jewellery@gmail.com. They'll be able to investigate the case and provide you with all the necessary information.

While we're on the case, please keep in mind that delivery times can vary depending on your location and the shipping method chosen. Sometimes, unexpected delays can occur due to weather conditions or other unforeseen circumstances. We apologise for any inconvenience caused and appreciate your patience.

Rest assured, we'll do everything we can to ensure your order finds its way to you. We're like the Sherlock Holmes of jewellery delivery, minus the deerstalker hat and pipe (although we do enjoy a good mystery).

In the meantime, why not check out our latest collection? We've got some dazzling pieces that will make you forget all about your missing order. (But don't worry, we won't forget about it!)

Remember, we're here to help you every step of the way. So sit back, relax, and let us solve this mystery together. Your order will be in your hands before you can say "elementary, my dear Watson!"